RESET Medical Aesthetic Clinic is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

1. Who We Are

RESET Medical Aesthetic Clinic is a medical aesthetic clinic based in England and regulated by the Care Quality Commission (CQC). For the purposes of UK data protection law, RESET Medical Aesthetic Clinic is the Data Controller of your personal data.

Our website address is: https://theresetclinic.uk.

2. The Data We Collect

We may collect and process the following types of personal data: Personal Information, Medical & Health Information and Website & Technical Data

3. How We Collect Your Data

We collect data when you: Complete contact or enquiry forms on our website, Book appointments or consultations, Attend consultations or treatments, Communicate with us via email, phone, or social media and Use our website (via cookies and analytics tools)

4. How We Use Your Data

We use your data to:
a) Provide safe and effective medical aesthetic treatments
b) Maintain accurate medical records
c) Communicate with you about appointments and aftercare 
d) Meet legal, regulatory, and CQC requirements 
e) Improve our services and website 
f)  Send marketing communications (only with your consent)

5. Legal Basis for Processing Data

Under UK GDPR, we process your data on the following lawful bases:

Consent – where you have given clear permission
Contract – to provide medical and aesthetic services
Legal obligation – compliance with healthcare and regulatory requirements
Vital interests – where necessary to protect health or safety
Legitimate interests – improving our services while respecting your rights

Medical data is processed under Article 9 UK GDPR, relating to healthcare provision.

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including: Secure electronic record systems, Restricted access to authorised clinic staff only and Confidential storage of paper records.

We retain medical records in line with NHS, CQC, and legal retention requirements.

7. Sharing Your Data

We do not sell or trade your personal data. We may share data only when necessary with: Healthcare professionals involved in your care, Regulatory bodies such as the CQC (if required), Professional insurers or legal advisors if need be, Secure IT and medical record service providers. All third parties are required to comply with data protection laws.

8. Your Rights

You have the right to: Access your personal data, Request correction of inaccurate data, and Request deletion of data (where legally permissible).

To exercise your rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve user experience and analyse website performance. You can manage or disable cookies through your browser settings.

10. Marketing Communications

We will only send marketing communications if you have opted in. You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the effective date will be updated accordingly.